Refund policy

OUR RETURN POLICY

We want you to be entirely satisfied with your online purchase. If you are not, we will gladly accept the return of items that are unwashed, unworn, and unaltered with the original tags attached and accompanied by the original invoice. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at etsollertis.creation@gmail.com and send your item to:

et Sollertis, 3065 Grand Concourse, Bronx NY 10468, United States.

TIMING FOR A RETURN

To receive your refund to your original method of payment, your online return must be initiated within 30 days of the order shipment date.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at etsollertis.creation@gmail.com.

RETURN OF MERCHANDISE PURCHASED ONLINE

We offer the following options to return items in your order:

RETURN BY MAIL

Use the postage-paid return label provided in your packaging.
Affix the return label to your box.
Leave your package where you normally leave outgoing mail or take it to your local post office.
The package should be mailed to the following address:

et Sollertis / RETURNS DEPARTMENT

3065 Grand Concourse

Bronx, NY 10468

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

RECEIVING YOUR REFUND

Please allow up to two weeks for us to receive and process your return. Return tracking information will be available up to three days after mailing. You will receive an email once your return is processed. Please allow up to an additional 5 business days for the credit to post to your account. We will credit your original form of payment unless otherwise specified.

If you have lost or misplaced your return label, print a new one using your order number and billing zip code. If you need further assistance, please email us at etsollertis.creation@gmail.com .